Returns & Exchanges

Criteria to return an item:

  • Return must be logged within 7 days of item being received by the customer
  • The item is in a re-sellable condition
  • The item being returned qualifies for return
  • The item is in its original packaging, with labels and stickers still attached
  • it is not missing any accessories or parts;
  • The product is not what you ordered?
  • Defective products

We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Non-returnable items:

  • Opened and used products
  • Underwear
  • The item is not in the original packing
  • The item is not in a re-sellable condition
  • Labels are removed from the product
  • The accessories with the product are missing

*Special conditions apply in respect of returns of defective products